Job Overview

Australia-based EdTech company is seeking a passionate, articulate, and student-centric Student Counselor to join its growing team. This role is ideal for individuals who enjoy connecting with people, guiding students, and building meaningful conversations.
The counselor will work primarily with onshore students, engaging through calls and follow-ups using company-provided data. The role operates under the direct supervision of a qualified Migration Agent in Australia, ensuring structured guidance, professional exposure, and continuous learning.
No prior experience in migration or student counseling is mandatory. Comprehensive training will be provided to equip the candidate with all necessary skills, knowledge, and confidence required to succeed in the role.

Work Timings:

• Work Mode: Onsite/New Delhi/In Office
• Industry: EdTech & International Education

About this company:

Australia-based EdTech company dedicated to empowering students through expert guidance in education and migration pathways. With a student-first approach and strong professional ethics, Company works closely with onshore students to help them make informed, confident decisions about their academic and career journeys.

Key Responsibilities

• Proactively contact onshore students using data provided by the company
• Understand student needs, goals, and concerns through meaningful conversations
• Provide accurate and ethical information related to education pathways, as trained
• Collect, record, and update student feedback in internal systems
• Maintain regular follow-ups and nurture long-term student relationships
• Work closely under the guidance of an Australian Migration Agent
• Assist in documentation, filing, and basic assessment work after training
• Ensure compliance with company policies and Australian education standards
• Coordinate with internal teams to ensure smooth student support processes

Training & Development

• Structured training on student counseling, education pathways, and migration basics?
• Hands-on guidance in filing, assessment, and documentation procedures?
• Continuous mentoring under an experienced Migration Agent?
• Opportunity to gain exposure to the Australian education and migration ecosystem?

Note: Prior knowledge in counseling, education, or migration is a plus — but not a requirement. Candidates with the right attitude, communication skills, and willingness to learn will be fully supported and trained.

Desired Skills & Qualities

• Excellent verbal communication and interpersonal skills
• Confidence in handling phone conversations professionally
• Empathy, patience, and a genuine interest in helping students
• Ability to learn new concepts and apply training effectively
• Organized, detail-oriented, and responsible with data handling
• Comfortable working under supervision and following structured processes
• Basic computer skills and willingness to use CRM or internal systems

Why Join

• Work with an **Australian EdTech company** with global exposure
• Receive **full training and mentorship**, regardless of prior experience
• Build a meaningful career in international education and student services
• Be part of a supportive, ethical, and growth-oriented work culture
• Opportunity to develop long-term professional skills in counseling and migration support